Hayden Smith
Year 11 Student | Aspiring Customer Service Professional
Park Hill, AU.About
A highly reliable and enthusiastic Year 11 student with a strong background in sports, seeking a casual or part-time customer service role in a dynamic sports retail environment. Bringing proven communication, teamwork, and problem-solving skills developed through volunteer customer service, sports umpiring, and coaching. Eager to leverage a passion for sports and a commitment to exceptional service to contribute positively to a customer-focused team.
Work
Park Hill Soccer Club Canteen
|Customer Service Volunteer
Park Hill, Victoria, Australia
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Summary
Provided efficient customer service and managed cash transactions in a fast-paced soccer club canteen environment.
Highlights
Efficiently served customers, managing high-volume transactions during peak periods to ensure smooth operations.
Accurately handled cash and operated a cash register, maintaining precise financial records.
Delivered positive customer experiences, contributing to a welcoming atmosphere for club members and visitors.
Argo Newsagency
|Newspaper Deliverer
Park Hill, Victoria, Australia
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Summary
Responsible for the reliable and timely delivery of weekend newspapers to residential customers.
Highlights
Ensured consistent and punctual delivery of weekend newspapers across a designated route.
Demonstrated strong organizational skills and reliability in managing delivery schedules independently.
Maintained a high level of responsibility in completing duties, contributing to customer satisfaction.
Volunteer
Park Hill Soccer Club
|Assistant Coach (Junior Players)
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Summary
Supported the head coach in developing junior soccer players' skills and fostering teamwork.
Highlights
Assisted in leading training sessions, improving players' technical skills and understanding of game strategies.
Mentored junior players, promoting positive attitudes, teamwork, and sportsmanship.
Applied problem-solving abilities to adapt coaching techniques and address individual player needs.
Park Hill Soccer Club
|Soccer Umpire (Under 14 Team)
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Summary
Officiated Under 14 soccer matches, ensuring fair play and adherence to rules while managing game dynamics.
Highlights
Exercised impartial judgment and strong decision-making skills to manage games effectively.
Utilized clear communication to explain rules and resolve on-field disputes, promoting sportsmanship.
Demonstrated leadership and responsibility in maintaining game flow and player safety.
Education
Park Hill Secondary College
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Secondary Education (Year 11)
General Studies (Mathematics, English, Business Management, Sport and Recreation)
Courses
Mathematics
English
Business Management
VET studies in Sport and Recreation
Skills
Core Competencies
Customer Service, Cash Handling, Communication, Teamwork, Problem-Solving, Organizational Skills, Numeracy, Leadership, Sports Coaching, Sports Umpiring, Reliability, Time Management.
Interests
Sports & Recreation
Soccer, Australian Rules Football, Cricket.
References
John Charles
Coach, Hill Park Soccer Club. Contact details available upon request.
Wendy Stevens
Year 11 Coordinator, Hill Park Secondary College. Contact details available upon request.